General
We mainly sell professional machines and equipment for professional use. The return conditions below apply to all orders.
Cancellation before delivery
Orders can be cancelled free of charge as long as the goods have not yet been shipped or prepared for collection. Once the shipment or preparation has started, the following return conditions apply.
Defects on delivery
Upon receipt of the goods, the customer must check them immediately. Any visible damage or missing parts must be reported in writing within 48 hours of delivery, accompanied by photos.
Hidden defects
Hidden defects must be reported within a reasonable period of time after discovery. The legal provisions on conformity remain in force.
Returns after delivery
Returns are only possible after written approval from our customer service. Only unused and original, unopened goods are eligible. Return costs, including transport and any restocking costs, are entirely at the expense of the customer.
Exceptions
Specifically custom-made, personalized or specially ordered machines can never be returned.
Guarantee
Our products come with the manufacturer’s determined warranty. Warranty claims will be handled in accordance with the manufacturer’s general warranty conditions.
Governing Law
Belgian law applies to all sales and returns.